Frequently Asked Questions
FAQs
Authentication & Timepiece Integrity
Are all of your watches authentic?
Yes, without exception. Authenticity is the foundational pillar of Watch The Throne. Every single timepiece undergoes a rigorous, multi-point verification process conducted by our expert watchmakers before it is listed. We back every asset with an ironclad, 100% lifetime authenticity guarantee. In the impossible event that a watch is found to be non-authentic, we will issue an immediate, full refund.
How do you source your inventory?
We curate our inventory through an elite global network of trusted wholesalers, authorized dealers, private collectors, and international trade events. Every piece is individually vetted for quality, provenance, and condition before entering our vault.
Do the watches come with their original serial numbers?
Yes. Every timepiece in our possession retains its original, untampered manufacturer serial numbers. We strictly refuse to buy, sell, or trade any watch that lacks verifiable serial numbers, ensuring total traceability and legitimacy.
Do watches come with the original box and warranty papers?
The vast majority of our timepieces are delivered as "complete sets," meaning they include the original manufacturer’s box, warranty cards, manuals, and accessories. We explicitly state what is included in the individual listing description and photography. If a rare reference is "naked" (watch only), it will be clearly disclosed.
Are the photos on your website of the actual watch for sale?
While we strive to feature the exact timepiece, our rapid inventory turnover means catalog images are occasionally used for identical, flawless-condition models. We prioritize transparency; you can request high-resolution photos or real-time videos of the specific serial number, or schedule a virtual viewing via FaceTime with one of our specialists.
Are your pre-owned watches serviced and functional?
Absolutely. Prior to being presented to our clients, every pre-owned timepiece is thoroughly inspected, timed, and serviced by certified master watchmakers or brand-specific service hubs to guarantee it operates flawlessly within factory specifications.
Do watches include all original bracelet links?
Unless explicitly stated otherwise in the product description, all watches equipped with a metal bracelet include the full factory complement of original links.
Can you customize or modify my watch?
To preserve the intrinsic market value, integrity, and factory warranties of these elite assets, Watch The Throne does not offer or support aftermarket customization services.
Ordering, Pricing, & Payments
How do I purchase a timepiece from Watch The Throne?
For inventory available for immediate delivery, you can complete a secure checkout directly on our website. For high-tier allocations, highly volatile assets, or "Price on Request" models, please contact our team via phone, text, or email. A dedicated specialist will provide real-time pricing and personally guide you through a secure transaction.
What payment methods do you accept?
To accommodate our global clientele, we accept secure bank wire transfers and all major US credit cards.
Do you offer discounts on your watches?
Our luxury inventory is priced competitively alongside live global market metrics. However, we are pleased to offer preferential pricing incentives for clients paying via bank wire transfer, as this eliminates credit card processing overhead.
Do you accept trade-ins or reasonable offers?
Yes. We actively accept trade-ins and entertain reasonable, market-reflective offers on select models. You can utilize the "Inquire About This Piece" feature directly on the product listing or reach out to our team directly to discuss a trade structure.
How secure is my financial and personal data?
We utilize bank-grade, 256-bit SSL encryption protocols to safeguard your personal data and financial information. Privacy is a luxury we guard fiercely, your information is strictly confidential and will never be sold or shared.
Why haven’t I received an order confirmation yet?
To protect our clients from fraudulent digital activity, all high-value transactions undergo a mandatory 12-to-48-hour internal payment verification process. You will receive a formal confirmation email the moment your payment clears our security protocols.
Why was my order canceled and refunded?
If our merchant processor or underwriting team flags an inconsistency during the security and compliance check, the order may be automatically halted for your protection. If this occurs, our team will immediately reach out to resolve the issue or arrange an alternative payment method, such as a bank wire.
Shipping, Logistics, & Showroom Access
How fast is shipping, and is it secure?
We provide shipping via FedEx overnight. All domestic shipping is free. International shipping is placed on a case by case basis with an average of $200 cost.
Is a signature required upon delivery?
Yes. All shipments over $5000 in value are shipped to the nearest FedEx office for secure pick up via signature. A government issued ID is required. These locations can hold packages for up to five days before being returned to us.
Do you operate a physical retail showroom?
We do not have a physical showroom open to the public. For local transactions an appointment can be scheduled to meet at one of our local watchmaker’s stores “Watch Repair Inc”.
How can you offer lower prices than an Authorized Dealer?
An "Authorized Dealer" (AD) is bound by rigid corporate contracts and manufacturer-mandated minimum advertised pricing (MSRP). As an independent boutique retailer, Watch The Throne is not bound by these restrictions. This gives us the freedom to navigate the global secondary market dynamically and pass substantial capital savings directly to you.
Returns & Warranties
What is your return policy?
We have a 48 hour return policy for items purchased from our inventory. These items are subject to a 5% restocking fee with a $500 minimum. For any sourced pieces all sales are final.
How do I initiate a return?
To initiate a return call, text, or email us.
